מחיקת חשבון ומידע

Delete your account and data – Trivia Israel (טריוויה ישראל)

Developer: KupiGames (Liav Kuperman) · Last updated: 30 October 2026

You can delete your account and its data at any time, free of charge, in two ways. Deletion is final: the account cannot be restored afterwards, not even by support.

First, Trivia+: deleting your account does not cancel the subscription, and the store keeps charging until you cancel. Cancel it first in the store's subscription settings: Google Play or App Store.

In the game: open Settings, scroll to the bottom and tap "מחיקת החשבון" (delete account), then tap "למחוק לצמיתות" (delete permanently) in the window that opens. Deletion is immediate and the game starts over.

By email: write to support@kupigames.co.il from the email address of the Google or Apple account you signed in with or, for a guest account, include your player name and, if you remember, your friend code and roughly when you last played. We handle the request within 30 days and reply to confirm the deletion.

Deleted: the account (guest, Google or Apple sign-in) and its email; your profile (name, avatar, badges, year of birth); your progress (levels, stars, daily challenge, streak, daily leaderboard entry); your wallet (coins, coin history, unlocked packs and avatars); your friends (friends list, requests, friend code, played-against list; you also leave other players' friends lists); leagues and parties (league group, league points, open parties); your blocks, in-app inbox, devices and push tokens, presence and experiment memberships; the analytics ID stored on the account and your rows in the developer's daily summaries; and data from the earlier version of the game, including a profile picture uploaded there.

Kept, without anything that identifies you: purchase and subscription records (for accounting, tax and refunds; the store also keeps its own record); support requests (without your user ID or email); question reports (without your user ID); player reports (your name is removed as the sender, and reports about you lose your name and are closed); duels stay with the opponent, showing you as "שחקן" (Player), until they are deleted 30 days after their last change; internal records of team actions on the account (such as a warning or suspension). Analytics data collected before deletion stays in Google Analytics and BigQuery under an installation ID no longer linked to the account until it expires (14 months and 425 days); crash reports are kept by Google for about 90 days; ad data is held by the ad networks under their policies, and you can reset the advertising ID in your device settings.

Coins, progress and items unlocked with coins do not come back if you create a new account. More in the Privacy Policy.

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